DELIVERY INFORMATION
How much is shipping and how long does it take?
UK delivery is a standard £5.99, we send our products out to you via Royal Mail First class sign for delivery which provides you with a tracking number. Items ordered before 2pm will be sent out on the same day, however please note the next day delivery service depends on stock availability. All custom orders (these include special dye colours or bespoke wigs) will take 10-14 days to make and will be sent off on the day they are finished. You will receive an order dispatch email with the tracking details once your order has been sent out delivery..
Do you ship to the USA/Canada? What is the cost?
We offer international shipping at a cost of £20 (approximately US$30) which takes 4-6 days with Royal Mail. We also offer express shipping with DHL at £50 (approximately US$75) and takes 1-3 days. Please note delivery timelines depends on stock availability and if the product is considered a custom-order as they usually take 10 – 14 days to complete. You will receive an order dispatch email with the tracking details once your order has been sent out for delivery.
Do you ship to Africa/Nigeria?
We offer international shipping at a cost of £20 (approx. US$30/N5000) which takes 4-6 days with Royal Mail. We also offer express shipping with DHL at £50 (approx US$75/N12,500) and takes 1-3 days. Please note delivery timelines depends on stock availability and if the product is considered a custom-order as they usually take 10 – 14 days to complete. You will receive an order dispatch email with the tracking details once your order has been sent out for delivery.
HAIR ENQUIRIES
Do you do offer a mobile service?
Yes we can come to your location, we cover all areas.
Do you do custom order?
Yes we do, if you cannot find what your looking for on our website please do contact us on info@edeebeau.com with your order.
How long will it take for my handmade wig to be made?
As we require full payment before commencing any custom orders, we start making your wig once the payment is received. No handmade wig is the same and therefore have differing time frames, we anticipate an average of 10-14 days. We will of course be in touch if it would take any longer for more complicated wigs. Please note this time frame does not include shipping and delivery times.
Do you use glue?
No, we do not use glue in any of our services as we believe it can sometimes damage the natural hair if not applied or taken care of properly and carefully.
Why do I have to pay a deposit?
The deposit is essential to confirm your appointment. The deposit of £30 is a non-refundable payment which will be taken off your final fee. Please call us on 07841591733 for a phone payment or alternatively you can email us at info@edeebeau.com and we will send you the details for a bank transfer.
Can I use other hair as well as Edee Beau for my fitting?
No, we don’t recommend other hair extension brands for fittings as we work best with our own products and believe they are of the best quality.
What hair do you use?
We use our own brand Edee Beau Peruvian Virgin Hair which has never been exposed to chemical treatments but instead been groomed using natural herbal oils making our hair soft, lustrous and natural.
Do I need to know my head measurements?
We don't need your head measurements as our caps have adjustable straps and fit all (unless you require special measurements).
What are the sizes of your closures?
Our standard lace closures are 3" x 4" and our frontal are 13" x 6".
How long does it take to get an appointment with Edee herself?
We usually need about a weeks notice, for a week day appointment and for saturdays we advise 2 weeks notice.
I saw a makeup/hair style in a magazine, I really want it! Can you copy it?
We’re happy for any of our clients to send images in, whether it’s makeup or hair styles. Images give us a better idea of the exact style you want and enables us to get you the look you want.
What if i'm late?
Please note that clients will be given a 30 mins grace, after which their £30 deposit will be lost. An additional charge of £30 per half hour will be applied.
MAKEUP ENQUIRIES
Do you do offer a mobile serivce?
Yes we can come to your location, What are the travel costs for location services? Its free if within 5 miles of stratford and £1.00 per mile upwards.
How much is makeup?
Please email info@edeebeau.com with the details of what you want and we will email across a bespoke quote.
How do I keep my face fresh for the whole day?
Will the makeup last? The makeup will last you the day, we recommend taking a bit of lipgloss or lipstick in your purse for a quick touch up but the rest will stay for the day.
I saw a makeup/hair style in a magazine, I really want it! Can you copy it?
We’re happy for any of our clients to send images in, whether it’s makeup or hair styles. Images give us a better idea of the exact style you want and enables us to get you the look you want.
BRIDAL ENQUIRIES
Do you do offer a mobile service?
Yes we can come to your location, we cover all areas.
How much is Bridal makeup?
Please email info@edeebeau.com with the details of what you want for your big day and we will email across a bespoke quote.
What happens at the trial?
Do I need it? We advise having a trial done as it allows us to get your style right and also ensures you get the look YOU want for one of the most special days in your life. We like to use the opportunity find out about you and your wedding, so we’ll enquire about your personality, style and/or theme of your wedding is, your dress and accessories, and of course the colour scheme. From this we endeavour to create your perfect style in theme of your wedding. It will usually take place in the Edee Beau studios and can take up to 2 hours.
How do I keep my face fresh for the whole day?
Will the makeup last? The makeup will last you the day, we recommend taking a bit of lipgloss or lipstick in your purse for a quick touch up but the rest will stay for the day. If you want more than one look or are worried about your makeup you can book us for the whole day. Please email info@edeebeau.com for a proper quote.
I saw a makeup/hair style in a magazine, I really want it! Can you copy it?
We’re happy for any of our clients to send images in, whether it’s makeup or hair styles. Images give us a better idea of the exact style you want and enables us to get you the look you want.
What’s the deposit for a wedding?
Weddings or location shoots require a 50% payment of the total quote to confirm the booking. This can be paid by bank transfer.